Paper 1.3 Managing People

1. Position of paper1.3 in the overall syllabus:

Paper1.3 is a pre-requisite for Paper3.5

2.Corporate Analysis (An important part of Paper 3.5)

external analysis intangible resource
internal analysis physical resource
resources analysis financial resource
(Paper1.3) human resource

Paper3.5 where many of the ideas introduced are developed further.

3.Objectives:

identify,understand and explain the complex interpersonal relationships that exist within organizations
appreciate the relationship between theory and practice
understand the nature, processes and procedures of people management
explain the principles of successful team performance and the need to plan, monitor and evaluate team based work activities
investigate future personnel requirements and describe recruitment and selection procedures
understand and describe the principles of motivation
understand and describe the role and process of employee development
understand the need for clear and precise communication
explain the principles of effective counseling
describe the elements of disciplinary and grievance procedures

4.Format of Exam:
Section A: one compulsory Q
40marks 72minutes
Section B: four out of five Qs
60marks 108minutes
As there is a compulsory question, you need a broad understanding of all areas
Questions may be set across syllabus
There are no calculations

5.PAPer1.3 Managing people can be divided into 5 topics
(1) management and team development (chp1-8)
(2) recruitment and selection (chp9-15)
(3) training and development (chp16-22)
(4) motivation and leadership (chp23-24)
(5) communication practices (chp25-28)
Although the course is made up of a number of discrete topics ; exam questions require a knowledge of more than one of these topics.

MANAGEMENT AND TEAM DEVELOPMENT
Organization of work/organization structures
Role of management/theory
Role of the manager
Team management
Objective setting
Authority, responsibility and delegation
Performance management

RECRUITMENT AND SELECTION
Overview
Process from determining needs to putting people into jobs
Treat as a single entity
In practice, selection follows recruitment
Much learning by rote - job descriptions, person specifications, etc.
You own experience will support learning in this section
Some legal material included

TRAINING AND DEVELOPMENT
Some psychology - the learning process
Role of the Training Manager/others
The process of training and development
Appraisals
Some health and safety at work content

MOTIVATION AND LEADERSHIP
Concepts and theories of motivation
Motivation in practice
Effective leadership
Leadership theories and styles

EFFECTIVE COMMUNICATION PRACTICES
Interpersonal skills
The communication process
Counseling
Conflict
Employment law

7. REVISION TECHNIQUES
Highlight key points
Summaries notes
Ambitious
Compare answer (compare your points first, if you have your points,you can get your answer right)
Practice as many questions as possible

Answering techniques
Practicing against the clock
Planning is vital
Skills in hand writing
* write bigger * a dark color pen
(Examiner only wants to read your paper for one time)
Other good techniques
( refer to theorists by name; give practical examples where relevant; answer the precise question set; write in short paragraphs; line space the paragraphs; etc)

8. Examination terminology
Advise or recommend
Amplify
Analyze
Assess and evaluate
Comment
Compare
Contrast
Criticize
Demonstrate
Describe
Discuss
Distinguish
Explain
Illustrate
List
Outline
Briefly State